4-213 - Use of Department Telephones

Policy

All MPD communications equipment is primarily intended for MPD business. Telephone lines may be monitored and/or recorded. Abuse of MPD communications equipment is subject to disciplinary action. For further reference, see the City’s cell phone policy.

Incoming telephone calls shall be answered as promptly as possible. When answering the telephone, employees shall identify themselves and their units by name. Employees shall be courteous and make every attempt to supply assistance or refer the caller to the proper person.

• Limited English Proficiency: Designates individuals whose primary language is not English and who have a limited ability to read, write, speak, or understand English. LEP individuals may be competent in certain types of communication (e.g. speaking or understanding), but still be LEP for other purposes (e.g. reading or writing). Similarly, LEP designations are context specific. An individual may possess sufficient English language skills to function in one setting, but may find these skills are insufficient in other situations.