4-219 - Department and City Technology

This policy covers Department-issued and City-issued technology, including software, and hardware such as computers and accessories, phones, etc.

The purpose of this policy is to:

• Direct members how to procure technology and related services.
• Direct members how to report issues with their technology.
• Ensure compliance with City Information Technology (IT) and Business Technology Unit (BTU) standards.

Procurement and Access

The procurement of all technology and related services such as programming or consulting will be facilitated through City IT, in coordination with MPD’s Business Technology Unit (BTU). Members shall only use approved software on any MPD or City device.

1. Any precinct, unit or division wishing to obtain or implement hardware, software or services, or request permissions or access to programs, shall submit a ticket by calling extension x2525, using the CityLife portal (also called ServiceNow), or emailing the service desk directly ITServiceDesk@minneapolismn.gov. City IT will coordinate with BTU to evaluate the request and confirm proper approvals are secured.

2. It is the responsibility of the requesting precinct, unit or division to make all necessary budgetary arrangements and ensure the procurement has been approved prior to submission.
3. All Department-issued and City-issued technology is owned by the City and may be reallocated, replaced and managed as needed. Technology obtained through grant programs shall be maintained according to the grant guidelines.

Issues With Technology

1. Members who are encountering issues with technology, including software, hardware such as computers and accessories, phones, etc. issued by City IT or the Business Technology Unit (BTU), and any issues with technology installed in a City or Department vehicle, shall report their issues by submitting a ticket with the IT Service Desk.

1. Tickets can be submitted by calling extension x2525, using the CityLife portal (also called ServiceNow), or emailing the service desk directly ITServiceDesk@minneapolismn.gov.

2. This includes issues with body worn cameras, in-car cameras, squad computers, desktop or laptop computers, cell phones, desk phones, computer accessories, etc.
3. Issues include, but are not limited to, malfunctioning devices, connectivity issues, battery or charging problems, GPS issues, uploading issues, problems with programs or software, etc.

2. The IT Service Desk will determine the best course of action to resolve the issue, and members shall follow any directions from the IT Service Desk regarding next steps.

1. Members shall not drop vehicles off at the Radio Shop without first submitting a ticket and being directed to bring the vehicle to the Radio Shop.

• Body Worn Camera: Portable audio-video recording equipment designed to be worn on a person.