Policy
Qwest Communications requires an Administrative Subpoena, Search Warrant or Court Order prior to the release of any non-published customer record information.
To secure non-published customer record information in an emergency situation, a properly executed Administrative Subpoena, Search Warrant or Court Order may be presented or faxed to the Qwest Communications Security Office. (Investigative unit supervisors have a listing of normal and after hours contacts.) When an After‑Hours Administrative Subpoena or other document is faxed, a copy of the document must be mailed to the Qwest Communications Security Office the next business day.
Note: Qwest Communications will continue to provide information in connection with an emergency 911 trace.
Definitions
Refer to the Commonly Used Terms page for general definitions.
- Search Warrant: A document issued by the Court authorizing the police to enter and search a person, premises, location or vehicle for purposes of evidence recovery.
- Subpoena: An official court order for an individual to appear in court. The Subpoena remains in effect until the case is over or the Issuing Authority excuses the individual under Subpoena.