7-320.01 - Hold - Up Alarm – Callback Procedures

Policy

A "callback" is calling the facility by telephone to verify that the holdup alarm is indeed a call for police service, checking to make sure that the alarm was not sent in error.

Once a squad is dispatched to a holdup alarm call, ECC shall immediately contact the MPD supervisor to do a callback to the facility, giving the supervisor a contact person, phone number and other necessary information. If for any reason, the MPD supervisor cannot make the callback, he/she shall direct ECC to do so, and the ECC supervisor shall immediately take responsibility for the callback. ECC shall maintain constant contact with the dispatched squads, advising them of callback and/or robbery status.

• Limited English Proficiency: Designates individuals whose primary language is not English and who have a limited ability to read, write, speak, or understand English. LEP individuals may be competent in certain types of communication (e.g. speaking or understanding), but still be LEP for other purposes (e.g. reading or writing). Similarly, LEP designations are context specific. An individual may possess sufficient English language skills to function in one setting, but may find these skills are insufficient in other situations.